Return Policy​

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Returns

• The item must be unused and in the same condition as when you received it.

• It must be in the original packaging, including the plastic shrink-wrap on the stick head.

Faults

• All sticks come with a 6-month warranty.

• Was an item delivered faulty or does it become faulty through normal use?

 

Please email info@giroux.be with:

• Your order number

• Your phone number

• Photos clearly showing the fault

Always keep a proof of posting, receipt, or tracking number for your return. We are not responsible until receipt of the goods has been confirmed.

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Rattles and Paint Damage

• Due to the nature of hockey sticks, wear will occur after prolonged use.

• Breakage warranty: 3 months after purchase.

• Not covered by warranty: peeling paint, scratches, grips, stick tops, and rattles inside the stick.

 

Refunds

• Once your return is received and inspected, we will send you an email to confirm receipt.

• We will inform you whether your refund has been approved or rejected.

• If approved, the amount will automatically be refunded to your credit card or original method of payment within a few days.

 

Sale Items

• Only regular-priced items may be refunded.

• Unfortunately, discounted items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.

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Shipping

To return your product, send it to:

Giroux Hockey
Zavelkuilstraat
3320 Hoegaarden
Belgium

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You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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